“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you. People who loved CD baby the most are the ones who needed to contact us for something; once they contacted us, we went from being just another website that was pretty good, to being an amazing company that they consider above and beyond cool; a company they are really happy recommending. Everybody who contacted us walked away feeling better about the company before they needed to contact us.”
See? People love you when you make them happy. Take the time to read the whole article about CD Baby at SupportBee.
